Refund policy
Effective date: November 6, 2026
Thank You for choosing ONE BRAND. Every piece is made to order for You, so we ask that You read this policy before You buy. ONE BRAND is a brand of BRAGGS FAMILY GROUP, LLC, a Wyoming limited liability company ("ONE BRAND," "we," "us," or "our"). This Refund Policy applies to purchases made at onebrandclothing.com and is part of our Terms of Service.
1. Made to Order Means Final Sale
Most ONE BRAND pieces are produced individually by our production and/or manufacturing partners after You place Your order, then inspected by hand by our team in Europe and finished with a hand-stitched label before they ship to You. This timeframe reflects our made-to-order process, our quality-assurance inspection, and the hand-stitching of our labels. Because each piece is created for You, all sales of made-to-order items are final. We do not accept returns or exchanges for change of mind, fit, sizing, or color preference.
Please review the product description, size guide, and Your order details carefully before checkout. If You have a question about fit or sizing, contact us before You order and we will gladly help. Courtesy size exchanges are not guaranteed, but may be offered at our discretion.
2. Defective, Damaged, or Wrong Items
If Your item arrives defective, damaged, or different from what You ordered (wrong item, size, or design), we will make it right.
How to submit a claim:
- Contact us within 14 days of delivery at orders@onebrandclothing.com or 1 (888) 230-3744.
- Include Your order number, a short description of the issue, and clear photos of the item, the defect or damage, and the shipping label or packaging.
- We will review Your claim and respond within 2 business days.
What happens next: If we approve Your claim, we will, at Your choice where available, send a replacement at no additional cost or issue a refund to Your original payment method. If we ask You to return the item, we will provide a prepaid return label. Please do not send anything back without first contacting us.
Minor variations in print placement, color, or texture that are inherent to made-to-order production, and differences in how colors display on screens, are not considered defects.
3. Order Cancellations
You may cancel an order for a full refund within 24 hours of placing Your order. To request a cancellation, contact us at orders@onebrandclothing.com or 1 (888) 230-3744 with Your order number. After 24 hours, Your order is final sale, except as described in Section 2 of this policy and in our Shipping Policy (for example, if we cannot ship within the time we promised). Your order ships to You from Europe within 30 business days of Your order. Please allow up to 33 business days for delivery in the contiguous US and up to 43 business days to Alaska, Hawaii, Puerto Rico, US territories, and APO/FPO/DPO. These timeframes and our Delivered Duty Paid customs terms are explained in our Shipping Policy.
4. Refund Processing
Approved refunds are issued to Your original payment method within 5โ10 business days after approval. Your bank or card issuer may take additional time to post the credit. Original shipping charges are refunded when the refund is due to our error (a defective, damaged, or wrong item). Refunds and cancellations reduce the related charitable donation; donations already sent are not reversed or paid to You.
5. Family VIP Memberships
ONE BRAND offers annual VIP memberships, billed through our subscription provider, Appstle Subscriptions:
| Membership | Annual price (USD) |
|---|---|
| Founding Builder Family VIP | $1,111 per year |
| Founding Builder Family VIP Priority | $2,222 per year |
| Family VIP | $2,222 per year |
| Family VIP Priority | $3,333 per year |
Memberships provide Family Member VIP Preferred Pricing and member benefits as described on the membership page.
Automatic renewal. Your membership automatically renews each year to keep Your membership active, until You cancel. It renews at the then-current annual price for Your membership level (subject to the Founding Builder rate below), charged to the payment method on file, until You cancel. We will send You a reminder notice 30 days before each annual renewal and will notify You 30 days in advance of any material change to the price or terms, as described in our Terms of Service.
How to cancel. You may cancel at any time, and cancellation takes effect at the end of Your current membership year:
- Online: sign in to Your customer account at onebrandclothing.com and select Account > Manage Membership, then follow the prompts to cancel; or
- By email: send a cancellation request to orders@onebrandclothing.com from the email address on Your account; or
- By phone: call 1 (888) 230-3744.
Cancellation stops the next renewal charge. Your benefits continue until the end of the membership year You have already paid for. We will confirm Your cancellation by email.
Founding Builder rate. Founding Builder members keep their founding rate for as long as their membership remains continuously active. If a renewal payment fails, You will have 14 days to update Your payment method. If payment is not completed within that time, or if the membership is canceled, the founding rate ends permanently and cannot be restored; any later membership will be at the then-current price.
Membership refunds. A membership is refundable within 24 hours of Your first purchase only if no merchandise order has been placed using Family Member VIP Preferred Pricing. No refunds are available after 24 hours from purchase or once any order has been placed using Family Member VIP Preferred Pricing, whichever comes first. We do not provide prorated refunds for partial membership years. You may cancel anytime to stop the next renewal. This refund rule is also shown at checkout. Nothing in this policy limits any refund rights required by applicable law.
Renewal charges are final. The 24-hour refund window applies to the first purchase only; annual renewal charges are not refundable. To avoid a renewal charge, cancel before Your renewal date. We send a reminder 30 days before each renewal. If You believe a renewal was charged in error (for example, after You canceled in time), contact us and we will correct it.
6. Chargebacks
If something is wrong with Your order or membership charge, please contact us first at orders@onebrandclothing.com or 1 (888) 230-3744. We can usually resolve the issue faster than a payment dispute. This does not limit any right You have to dispute a charge with Your card issuer or bank.
7. Your Rights Under Law
Nothing in this policy limits any rights You may have under applicable consumer protection laws, including any non-waivable rights under the laws of Your state or country. Where local law gives You additional rights, those rights apply.
8. Contact Us
BRAGGS FAMILY GROUP, LLC (ONE BRAND)
66 West Flagler Street, Suite 900 #6068
Miami, FL 33130, United States
Email: orders@onebrandclothing.com
Phone: 1 (888) 230-3744
WE ARE ONE