Terms of service
Effective date: November 6, 2026
Welcome to ONE BRAND. These Terms of Service ("Terms") are an agreement between You and BRAGGS FAMILY GROUP, LLC, a Wyoming limited liability company doing business as ONE BRAND ("ONE BRAND," "we," "us," or "our"). They govern Your use of onebrandclothing.com and any related pages, chat, and services (the "Site"), Your purchases, and Your VIP membership. Our Refund Policy, Shipping Policy, Privacy Policy, and Charitable Giving page are part of these Terms.
Please read these Terms carefully. By using the Site, creating an account, placing an order, or purchasing a membership, You agree to these Terms. If You do not agree, please do not use the Site.
1. Eligibility
You must be at least 18 years old (or the age of majority where You live) to make purchases, create an account, or buy a membership. By using the Site, You confirm that You meet this requirement and can enter into a binding agreement.
2. Your Account
You are responsible for keeping Your account login secure and for activity under Your account. Please give us accurate, current information and update it when it changes. Tell us right away at orders@onebrandclothing.com if You believe Your account has been used without Your permission. We may suspend or close accounts that violate these Terms.
3. Orders and Acceptance
Your order is an offer to buy. We accept Your order when we confirm it by email or begin production, whichever happens first. We may decline or cancel an order (for example, because of a pricing or product error, suspected fraud, or a limit on quantities). If we cancel after You have been charged, we will refund You in full.
Most ONE BRAND pieces are made to order, including pieces produced by our production and/or manufacturing partners and inspected by hand by our team in Europe, where each receives a hand-stitched label, before they ship to You. This timeframe reflects our made-to-order process, our quality-assurance inspection, and the hand-stitching of our labels. Shipment and delivery timeframes are set out in Section 6 and our Shipping Policy. Made-to-order items are final sale except as described in our Refund Policy.
4. Pricing, Availability, and Errors
All prices are in US dollars (USD). Prices, products, and availability may change without notice. We work to describe and display products accurately, but colors may appear differently on Your screen and made-to-order items may vary slightly. If a product or price is listed in error, we may correct it and will give You the option to proceed at the correct price or cancel for a full refund.
Charitable giving. For each eligible purchase, ONE BRAND donates 50% of the eligible price You pay to support the nonprofit You recommend at purchase. You may recommend an eligible nonprofit on Your order confirmation page right after Your purchase. If You do not recommend one, ONE BRAND's donation supports Your saved default nonprofit, if any, or an eligible nonprofit selected by ONE BRAND, including for membership renewals. Full details are on our Charitable Giving page, which is part of these Terms.
5. Payment
You agree to pay all charges for Your order, including shipping and applicable taxes, using a payment method You are authorized to use. Payments are processed by third-party payment processors (the payment options shown at checkout); we do not store Your full card number.
6. Taxes
Applicable sales and use taxes are calculated at checkout based on Your shipping address. We currently ship only to addresses in the United States, including Puerto Rico, US territories, and APO/FPO/DPO, as explained in our Shipping Policy. Orders ship to You from Europe Delivered Duty Paid (DDP): US import duties, tariffs, and customs fees are paid by ONE BRAND and included in Your price, so You will not be asked to pay them at delivery. Your order ships to You from Europe within 30 business days of Your order. Please allow up to 33 business days for delivery in the contiguous US and up to 43 business days to Alaska, Hawaii, Puerto Rico, US territories, and APO/FPO/DPO, as described in our Shipping Policy.
7. Family VIP Memberships and Automatic Renewal
7.1 Membership levels. We offer annual memberships that provide Family Member VIP Preferred Pricing and member benefits as described on the membership page:
| Membership | Price | Term |
|---|---|---|
| Founding Builder Family VIP | $1,111 per year | 1 year, auto-renews yearly |
| Founding Builder Family VIP Priority | $2,222 per year | 1 year, auto-renews yearly |
| Family VIP | $2,222 per year | 1 year, auto-renews yearly |
| Family VIP Priority | $3,333 per year | 1 year, auto-renews yearly |
Prices are before applicable taxes. Memberships are billed through our subscription provider, Appstle Subscriptions, and payments are processed by our payment processors.
7.2 Automatic renewal terms. Your membership automatically renews each year to keep Your membership active, until You cancel. YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW EACH YEAR, AND YOUR PAYMENT METHOD ON FILE WILL BE CHARGED THE THEN-CURRENT ANNUAL PRICE FOR YOUR MEMBERSHIP LEVEL (SUBJECT TO THE FOUNDING BUILDER RATE LOCK IN SECTION 7.6), PLUS APPLICABLE TAXES, ON OR ABOUT EACH RENEWAL DATE, UNTIL YOU CANCEL. The first charge occurs when You purchase. Each renewal term is one year. These terms, together with the membership refund rule in Section 7.5, are presented clearly and conspicuously at checkout, and we ask for Your express affirmative consent to the automatic renewal terms (for example, by checking a box) before You are charged. After You purchase, we will send You an email confirmation that includes these automatic renewal terms, how to cancel, and the price, in a form You can keep.
7.3 Renewal reminders. Before each annual renewal, we will send a reminder to the email address on Your account 30 days before You are charged, stating the renewal date, the renewal price, and how to cancel.
7.4 Price and term changes. If we change the price or another material term of Your membership, we will notify You clearly by email 30 days before the change takes effect, and explain how to cancel. If You do not cancel before the change takes effect, the change applies to Your next renewal.
7.5 How to cancel. You may cancel at any time, online, in the same way You signed up:
- Online: sign in to Your customer account at onebrandclothing.com and select Account > Manage Membership; or
- Email: orders@onebrandclothing.com; or
- Phone: 1 (888) 230-3744.
Cancellation stops the next renewal charge, and Your benefits continue until the end of the membership year You have paid for. We will confirm Your cancellation by email.
Membership refunds. A membership is refundable within 24 hours of Your first purchase only if no merchandise order has been placed using Family Member VIP Preferred Pricing. No refunds are available after 24 hours from purchase or once any order has been placed using Family Member VIP Preferred Pricing, whichever comes first. Renewal charges are final. The 24-hour refund window applies to the first purchase only; annual renewal charges are not refundable. If You believe a renewal was charged in error (for example, after You canceled in time), contact us and we will correct it. Prorated refunds for partial membership years are not provided. Nothing in these Terms limits any refund rights required by applicable law. See our Refund Policy for details.
7.6 Founding Builder rate lock. Founding Builder Family VIP and Founding Builder Family VIP Priority members keep their founding annual rate ($1,111 or $2,222, respectively) for as long as their membership remains continuously active. If Your Founding Builder membership is canceled, is not renewed, or lapses because a renewal payment fails and Your payment method is not updated within 14 days after the failed payment, the founding rate ends permanently and cannot be reinstated; any later membership will be at the then-current price. The rate lock covers the annual membership price only; applicable taxes may change, and member benefits may evolve as described on the membership page, with notice of any material change under Section 7.4.
7.7 Failed payments. If a renewal payment fails, we will notify You and may retry the charge. If payment is not completed within 14 days, Your membership may end (and, for Founding Builders, the founding rate ends permanently).
7.8 Personal use. Memberships and member pricing are personal to one account holder. They are non-transferable, may not be shared, and may not be resold.
8. Intellectual Property
The Site and its content, including designs, artwork, photography, text, logos, and the ONE BRAND™, BRAGGS®, and CARTILLI® names and marks, are owned by or licensed to BRAGGS FAMILY GROUP, LLC and are protected by intellectual property laws. BRAGGS® (U.S. Reg. No. 6197258) and CARTILLI® (U.S. Reg. No. 6049930) are federally registered trademarks; ONE BRAND™ and our other marks are trademarks of BRAGGS FAMILY GROUP, LLC. You may view the Site and buy products for personal use. You may not copy, reproduce, sell, or create derivative works from our content or marks, or use our marks in any way that suggests endorsement, without our written permission. Buying a product does not grant You any rights in our designs or marks.
9. Your Content
If You send us reviews, photos, comments, chat messages, or other content ("Your Content"), You confirm You have the right to share it, and You grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and adapt it in connection with ONE BRAND, including in marketing, with credit where practical. We will not use Your name or likeness in advertising without Your permission where the law requires it. We may remove any content at our discretion.
10. Prohibited Uses
You agree not to: use the Site for any unlawful purpose; place fraudulent orders; resell member pricing or purchase for commercial resale without our written consent; interfere with the Site's security or operation; use bots, scrapers, or automated means to access the Site; upload malicious code; impersonate others; or infringe the rights of others.
11. Third-Party Services
The Site uses third-party services, including Shopify (store platform), Appstle Subscriptions (memberships), our production and/or manufacturing partners (production and fulfillment), our quality-inspection team in Europe, payment processors, shipping carriers, and chat and marketing tools. Your use of those services may be subject to their own terms. We are not responsible for third-party websites or services that we do not control.
12. Disclaimers
To the fullest extent permitted by law, the Site and products are provided "as is" and "as available." Except as expressly stated in these Terms or our Refund Policy, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise the Site will be uninterrupted or error-free. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to You.
13. Limitation of Liability
To the fullest extent permitted by law, ONE BRAND and its members, managers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits, arising from Your use of the Site or products. Our total liability for any claim related to an order or membership will not exceed the amount You paid for that order or the most recent membership year. These limits do not apply to liability that cannot be limited by law, such as for gross negligence, willful misconduct, or certain personal injury claims.
14. Indemnity
To the extent permitted by law, You agree to indemnify and hold harmless ONE BRAND and its members, managers, and employees from claims, losses, and expenses (including reasonable attorneys' fees) arising from Your violation of these Terms or misuse of the Site.
15. Governing Law and Venue
These Terms are governed by the laws of the State of Wyoming (where BRAGGS FAMILY GROUP, LLC is organized) and applicable US federal law, without regard to conflict-of-law rules. Subject to Section 16, any dispute will be brought in the state or federal courts located in Wyoming, and You and we consent to their jurisdiction. You may also bring an individual claim in the small claims court for the county where You live. Nothing in this section takes away consumer protections that the law of Your state of residence (including California, New York, Florida, Texas, or Puerto Rico) gives You and that cannot be waived by agreement.
16. Informal Dispute Resolution
If You have a concern, please contact us at orders@onebrandclothing.com or 1 (888) 230-3744 first. Most issues can be resolved quickly. Before filing a claim (other than in small claims court), You and we each agree to send a written description of the dispute and try in good faith to resolve it informally for at least 30 days. These Terms do not include an arbitration agreement or class action waiver.
17. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms with a new effective date and, for material changes, give notice on the Site or by email. Changes apply going forward and do not apply to orders placed before the change. Changes to membership price or material terms follow Section 7.4.
18. Customers Outside the United States
We currently market to and focus on customers in the United States, including Puerto Rico. If You access the Site or order from another country, You are responsible for complying with local laws. Where the law of Your country gives You rights that cannot be waived by agreement, those rights apply; otherwise, these Terms govern.
19. General
These Terms, together with the policies referenced above, are the entire agreement between You and us about the Site. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer. We are not responsible for delays caused by events beyond our reasonable control.
20. Contact Us
BRAGGS FAMILY GROUP, LLC (ONE BRAND)
66 West Flagler Street, Suite 900 #6068
Miami, FL 33130, United States
Email: orders@onebrandclothing.com
Phone: 1 (888) 230-3744
WE ARE ONE