Shipping policy
Effective date: November 6, 2026
Each piece is made to order by our production and/or manufacturing partners, then sent to our team in Europe for a hand quality inspection before it ships to You in the United States. Your piece ships to You from Europe within 30 business days of Your order; please allow up to 33 business days for delivery. This timeframe reflects our made-to-order process, our quality-assurance inspection, and the hand-stitching of our labels. This Shipping Policy explains timing, delivery, customs, and what to expect. ONE BRAND is a brand of BRAGGS FAMILY GROUP, LLC, a Wyoming limited liability company ("ONE BRAND," "we," "us," or "our").
1. Where We Ship
We currently ship only to addresses in the United States, including Puerto Rico, US territories, and APO/FPO/DPO military addresses. Your piece is produced by our production and/or manufacturing partners, then travels to our team in Europe, where it is inspected by hand before it ships to You.
2. Production, Quality Inspection, and Shipment
Your piece is produced after You order, travels to our team in Europe, is inspected by hand, and receives its hand-stitched label before it leaves for the United States. Your order will ship to You from Europe within 30 business days of Your order. If a specific piece needs longer, its product page will say so before You order. Business days are Monday through Friday, excluding US federal holidays. During peak holiday periods, please watch for holiday order cut-off dates posted on our site.
3. Delivery Time
Please allow, from the day You order until You receive Your piece:
- Contiguous United States: up to 33 business days for delivery
- Alaska, Hawaii, Puerto Rico, US territories, and APO/FPO/DPO: up to 43 business days for delivery
These are estimates, not guarantees, once Your order is with the carrier. Customs clearance can occasionally cause delays (see Section 9). If Your order contains multiple items, they may be produced at different facilities and arrive in separate packages at no extra charge.
4. Our Shipping Promise (FTC Mail Order Rule)
We follow the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule. We will ship Your order within the time stated in Section 2, on the product page, or at checkout, or, if no time is stated, within 30 days of receiving Your order.
If we cannot ship within that time, we will notify You promptly, give You a revised shipping date, and offer You the option to cancel Your order for a full, prompt refund or agree to the delay. If we cannot ship by the revised date, we will notify You again, and we will continue only with Your express consent to the further delay; otherwise, we will cancel Your order and refund You in full. Refunds for card payments are credited within one billing cycle; refunds for other payment methods are made within 7 working days.
5. Shipping Methods and Rates
Available shipping methods and rates are calculated and shown at checkout before You pay. Free shipping offers, when available for Your order, are shown at checkout. Shipping methods, rates, and offers may change from time to time. Some shipping methods may not be available to Alaska, Hawaii, Puerto Rico, US territories, or military addresses.
6. Order Tracking
When Your order ships, we will email You a shipping confirmation with a tracking number. If Your tracking has not updated in 7 business days, please contact us at orders@onebrandclothing.com or 1 (888) 230-3744.
7. Shipping Address
Please make sure Your shipping address is complete and correct at checkout. If You notice an error, contact us immediately; we can update the address only before production or shipment begins. We are not responsible for orders shipped to an address You provided that was incorrect or incomplete. If a package is returned to us because of an address error or because it was refused or unclaimed, we will contact You; reshipping may require an additional shipping charge.
8. Lost, Stolen, or Delayed Packages
Lost in transit: Please report a lost package within 30 days of the estimated delivery date. We will work with the carrier, and if Your order is lost in transit, we will send a replacement or issue a refund.
Marked delivered but not received: Please check with neighbors, building management, and around Your delivery location, as packages are sometimes marked delivered early. Then report it to us within 7 days of the delivery date. We will help You file a claim with the carrier. A replacement may be offered at our discretion but is not guaranteed.
Carrier delays: Carriers occasionally experience delays outside our control, such as weather or high volume. We will help however we can, and Your rights under Section 4 always apply.
9. Customs, Duties, and Import Fees
Your order travels from Europe to the United States as an international shipment. ONE BRAND ships Your order Delivered Duty Paid (DDP): all US import duties, tariffs, and customs fees are paid by ONE BRAND and are included in the price You pay at checkout, so You will not be asked to pay anything at delivery.
If a carrier ever asks You to pay a duty, tariff, or fee on Your ONE BRAND order, please contact us at orders@onebrandclothing.com or 1 (888) 230-3744 with Your order number. We will handle it with the carrier directly, or, if You have already paid, we will reimburse You when You send us the carrier's receipt.
Customs clearance can occasionally cause delays outside our control. If Your order is held in customs, we will keep You informed and work with the carrier to release it, and Your rights under Section 4 always apply.
10. Customers Outside the United States
We currently focus on customers in the United States and do not ship to addresses outside the United States and its territories at this time. If You reach our site from another country, please note that any order must ship to an eligible US address. Should we offer international shipping in the future, import duties, taxes, and fees charged by the destination country will be the buyer's responsibility unless checkout states otherwise. Where the law of Your country gives You rights that cannot be waived, those rights apply. Otherwise, this policy and our Terms of Service govern.
All prices are shown in US dollars (USD).
11. Contact Us
BRAGGS FAMILY GROUP, LLC (ONE BRAND)
66 West Flagler Street, Suite 900 #6068
Miami, FL 33130, United States
Email: orders@onebrandclothing.com
Phone: 1 (888) 230-3744
WE ARE ONE